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FAQ | Open Prints

Frequently asked questions - open edition prints

See our Frequently Asked Questions for limited edition prints.

 

I cannot find my favorite image in the store, can I still order it?

David is releasing open edition prints on a regular basis to the fine art store.  If you have a favorite image and cannot find it, please contact David to see if he can help you arrange a custom order.

Why do some sizes have less framing options?

As prints increase in size, the weight of a frame, mat and cover increase to the point where some frames are not strong enough.  We offer wooden frames of various thicknesses and metal frame systems to help overcome the increased weight.  However, some frames are not sturdy enough for large sized images and these are automatically removed.  If you would like a different frame, try a smaller sized print.

are open edition prints signed by the artist?

No.  Open edition prints are not signed by David.  However, limited edition prints are both hand-signed by David and numbered, coming with a certificate of authenticity and care instructions.

WHAT IS YOUR SHIPPING POLICY?

FOR OPEN EDITION PRINTS OF ALL TYPES We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.

SHIPPING PRICES are calculated based on your cart total.  Additional charges apply for large prints and items requiring crates as noted below. 

LARGE SIZE PRODUCTS AND CRATING POLICIES. Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost ranging between $15 to $20.  In addition, products over 40" in length may also require freight shipping. All additional Crate fees are included in the product total at time of checkout.

SHIPPING OUTSIDE THE CONTINENTAL US, EXPEDITED SHIPING, AND SPECIAL REQUESTS. Shipping costs outside the continental United States can be costly and each customer is responsible for any custom and duty fees and taxes from the destination country in addition to standard shipping costs. The country of origin for your shipment is the United States.  

Our expedited shipping choices are available at the time of checkout.  Limited edition prints may be shipped to some locations outside the continental United States, so please contact us  for more information and shipping costs to those locations.

FOR LIMITED EDITIONS shipping in the continental United States is free.  Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. For more information on Originals and Limited Editions, see our Frequently Asked Questions for Limited Editions.

COVID-19 UPDATE:  production and delivery times are lengthened during this period due to vendor delays in receiving papers and inks, delays in receiving framing materials and delays in delivery services such as Federal Express and UPS.  The delay may add between 5 and 15 days from your order date to your receipt. Contact Us with any questions. Estimated addition production time for specific items are listed below: 

  • Print only, 6-8 days
  • Framed prints, 7-14 days
  • Metal prints, 3-4 days
  • Canvas prints, 6-7 days
  • Acrylic prints, 4-8 weeks

WHAT IS your RETURN, EXCHANGE & REFUND policy?

Please see our return, exchange and refund policy for specifics.

WHO TO CONTACT?  

You can reach out at any time by email and I will respond as quickly as I am able and in most cases within 24 hours.  Please note that sometimes I am working in remote locations without immediate access to internet or phone (or there's nowhere to charge my phone!).  In those cases, it may take longer to reply. 

HOW CAN I KEEP UP WITH YOUR NEW WORK?  

I would love for you to be the first to know about my new work and new releases! The easiest way to stay in the loop is by signing up for our newsletter!  I do announce new limited editions in my newsletter first, so to have the best opportunity at ordering the lowest numbered prints (typically the most valuable), be sure to sign up.

 You can also follow me on my social media pages as I post about new work regularly!  

 Instagram: @davidmatthewknoble

Facebook: @davidknoblephotography 


Angry Birds, Folly Beach at Charleston, South Carolina, framed and delivered to a local business.

Frostastadavatn Moss Volcano, Iceland.  Framed and delivered to an individual collector.

David creating a limited edition print of Haifoss, Iceland to be hand-signed and numbered.  These are different from open-order prints which are unsigned and not limited in release.

IT'S ALL ABOUT THE LIGHT

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Verified Returns & Exchanges

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Description of Policy from Merchant:

We happily refund or exchange any products damaged in shipping. See our Return and Exchange Policy for more details contained in our FAQ's or from the link in our footer.

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Description from Merchant:

We use only fine art papers and archival pigment inks for our Open Edition Prints and our Limited Edition Prints. Coupled with good care practices, your fine art can last far longer than you might think. Canvas, metal and acrylic have different archival lives, but the same care is given to the selection of those materials.

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